Service and support
Common business issues
Q: Can I change the base currency of my account?
A: Sorry, no, all our bids are settled in USD transactions.
Q: Are my funds safe?
A: We ensure the safety of your funds through the UK Financial Instruments Markets Regulations. The regulations are as follows: Client Funds Segregation Client funds are held in separate client accounts with the company. These funds cannot be paid to creditors or to repay any debts and expenses of the company. Bank Accounts We operate and maintain client accounts under the UK Financial Institutions Organization. Investment Compensation Fund (ICF) The Investment Compensation Fund will ensure that the company can compensate all clients in the event of bankruptcy or failure to fulfill its commitments. The cost of this compensation will be determined based on the client's general claim level.
Q: What is the spread you offer?
A: We offer floating spreads as low as one point. No double
quotes: clients enjoy the most direct market prices. You can learn more
about spreads here. (Hyperlink - Price Advantage)
Q: What is the leverage you offer?
A: We offer leverage of 1:100
Q: How is the margin calculated?
A: Forex margin is calculated as follows: Margin = [number of
lots * (contract size / leverage)] * opening price, in a standard account
the contract size is 100 000 units for all Forex currencies. For example, if
the base currency of your trading account is USD, the leverage is 1:500 and
you trade 1 lot of European and American pairs at 1.40000, the margin is
calculated as follows: (1 * 100 000/500) * opening price = 200 EUR * 1.40000
= 280 USD EUR is the main currency in European and American currency pairs,
and since your account is in USD, the system will automatically convert 200
EUR into 280 USD. You will have a margin of 280 USD in your account.